FAQ | Premier Soccer Series Youth Tournaments, BC

FREQUENTLY ASKED QUESTIONS

REGISTRATION HELP

DO I NEED TO HAVE THE APP TO REGISTER MY TEAM?

You do not need the Premier Events app to register your team. However, it is helpful to have the app during the event to view the schedule, standings, and any important updates or information.

HOW DO I REGISTER MY TEAM?

Click your event in the top menu bar above, then click "Register Here" on the right hand side. You can also view the Event Connect Help page HERE

WHEN I AM REGISTERING MY TEAM I GET STUCK ON A PAGE AND THE "NEXT" BUTTON DOESN'T WORK

Look over the page, is there a question highlighted in red? If so, answer the question and you should be able to move on.
Are you choosing to add a coach? De-select add coach. Sometimes adding coach during registration doesn't work but you can add them again once you are registered.
It you are still having problems email us HERE

THE REGISTRATION SYSTEM IS NOT LOADING FOR ME

What browser are you using? The system works best with Chrome, but also works for Safari. It does sometimes have problems if you are using Edge or Internet Explorer. Try switching to Chrome and if it still is not loading email us HERE.

IT IS ASKING FOR MY ROSTER /TRAVEL PERMIT AND I DON'T HAVE THEM YET, CAN I STILL REGISTER?

You can still register, just skip the question and once you have the info you can return to the survey from your team dashboard and upload the missing information.

MY TEAM WANTS TO PLAY UP A DIVISION/YEAR.

If you want to play in a higher tier than you usually play or want to play up an age group, register where you want to play and make sure to put your true information in the survey when you register.
Example: you are a 2016 Div 1A team who wins all your league games so you want to try and play against 2015 teams, register in 2015 but where it asks your age make sure you put 2016. That way if we need to merge age groups we know your real age and your team does not end up playing teams 2 years older.
If we see you are registered in the "wrong" age group/division we will reach out to you and confirm why you registered there.

CAN I REGISTER MY ACADEMY TEAM?

Only teams that are affiliated with a BC Soccer (or equivalent if you are from out of BC) member club or academy can register in sanctioned events.

WHAT TIER IS MY TEAM?

U13 AND UNDER TEAMS:

TIER 1 - Highest level of Development (Div 1/Tier 1/Premier/A level or equivalent)

TIER 2 - Second level of Development or strong house teams (Div 2/Tier 2 or equivalent)

U14 AND OVER TEAMS:

TIER 1 - PREMIER (BCSPL, APDL, OPDL OR equivalent in your area)

TIER 2 - First level of Club Soccer (Div 1, Tier 1, A Cup)

TIER 3 - Second level of Club Soccer (Div 2, Tier 2, B Cup)

For clarification on levels email us HERE

registration

TRAVEL TEAMS

travel

WHAT DOES MY TEAM NEED TO REGISTER?

Your team can register without a Travel Permit, but you must have one uploaded to your team dashboard at least 2 weeks before the event.

WHAT IS A TRAVEL PERMIT FOR?

If your team is travelling from outside of British Columbia a travel permit lets us know your team is registered with your teams governing body and you have permission to travel to the Premier Soccer Series.
The governing body is not the club or district
- Examples of governing bodies: Alberta Soccer, Manitoba Soccer, US Soccer
- Your club should be able to help you with applying for the permit.

MY TEAM NEEDS A LETTER TO SAY MY TEAM IS REGISTERED BEFORE I CAN APPLY FOR THE PERMIT.

Email us HERE with your teams name and division and we will send you a personalized letter.

MY TEAM NEEDS CONTACT INFORMATION FOR THE PERMIT APPLICATION.

Tournament Contact Name: Tanya McCulloch
Email Address: tmcculloch@premiersoccerseries.com
Company Name: E11even Management Inc
Address: Suite #1119 - 800 15355 24th Ave, Surrey, BC V4A 2H9
If you need any more information email us HERE.

WE ARE FLYING/CATCHING THE FERRY HOME ON THE LAST DAY, WHAT TIME SHOULD WE BOOK FLIGHTS?

In order to have time to check out of your hotel and play last games please book flights and/or ferrys no earlier than 5pm. Once you have your flight/ferry time, let us know HERE and we will make sure you are done early enough to make your flight/ferry. Any earlier than that and we may not be able to accommodate.

UPLOADING ROSTERS/TRAVEL PERMITS

WHAT INFORMATION DO YOU NEED ON MY ROSTER?

All coaches/managers or other team officials who will be on the bench: full names and their contact information.
All players (whether they are playing one game or all games they must be included on the roster): Full names, year of birth and jersey numbers. All teams U12 and older must have jersey numbers.
You can use the template found HERE or any other format that includes the above information to upload your roster.

I HAVE ADDED ALL MY PLAYERS TO MY DASHBOARD, DO I STILL NEED TO UPLOAD MY ROSTER?

As long as you have included all the above information on your dashboard you do not need to also upload your roster. Many teams find it easier to upload their roster to the survey instead of adding each player to their dashboard but you are welcome to use either method.

I HAVE ADDED MY ROSTER TO THE SURVEY AND THE PLAYERS ARE NOT SHOWING UNDER MY TEAM ON MY DASHBOARD.

Uploading the roster to the survey lets our team be able to view it on the backend, it does not add them to the dashboard. You do not need to add them to the dashboard if you have uploaded the roster to the survey.

I WANT TO ADD A GUEST PLAYER TO MY TEAM THAT IS REGISTERED WITH ANOTHER CLUB. DO I NEED TO DO ANYTHING TO ADD THEM?

If you are a team in BC you will need to get a PLAYER PARTICIPATION PERMIT signed by the players district giving them permission to play in the tournament. You can download a copy of the form HERE
If you are a team travelling from outside BC you will need to have the players added to your travel permit.
If you have any other questions email us HERE

I AM HAVING TROUBLE UPLOADING MY ROSTER

Have you read the tutorial HERE?

I AM LOOKING FOR A GUEST PLAYER

Some players have expressed interest in playing with teams in the tournament. You can view the list of players HERE

roster

ACCOMMODATION HELP

hotels

CAN MY TEAM BOOK OUR OWN HOTEL OR AIRBNB?

All events except for the Premier Canada Day Cup have a very strict Stay and Play policy. Everyone must book all hotels through Event Connect using your team dashboard.
The Premier Canada Day Cup teams may use the team dashboard or find their own accommodation.

HOW DO I HOLD A BLOCK OF ROOMS FOR MY TEAM?

View the EVENT CONNECT tutorial HERE

HOW DO I RESERVE A ROOM FROM MY TEAM'S BLOCK

View the EVENT CONNECT tutorial HERE

HOW DO I TRANSFER MY RESERVATION TO ANOTHER GUEST?

View the EVENT CONNECT tutorial HERE

TEAM MANAGER: HOW DO I VIEW MY TEAMS RESERVATIONS TO SEE WHO STILL NEEDS TO RESERVE

View the EVENT CONNECT tutorial HERE

HOW DO I ADD/REMOVE A ROOM FROM MY RESERVATION?

View the EVENT CONNECT tutorial HERE

I AM TRYING TO HOLD A BLOCK OF ROOMS BUT THE HOTEL I WANT SAYS "REQUEST ROOMS" INSTEAD OF "HOLD ROOMS"

This means the block of rooms that the hotel has allocated for the event have already been held, if you request rooms they may be able to add the rooms to the block, or if another team no longer needs the rooms they are holding they may allocate them to you.
You will need to add your email address and wait for the hotels response.
POSSIBLE RESPONSES FROM THE HOTEL
Approved - If your Room Block Request is approved, you will receive a confirmation email.
Counter-Offer - If the hotel makes a counter-offer, you will receive a notification email. Click on the My Holds / Requests link within the email to review and respond to the offer, or locate it under your accommodations tab within your EventConnect profile.
Declined - If your request is declined, you will receive a notification email, which will include a link to your event's hotel feed so you can explore other hotel options
View the EVENT CONNECT tutorial HERE

HOW DO I VIEW A HOTELS CANCELLATION POLICY?

There are a few different places to view the cancellation policy. Find them all HERE

HOW DO I EXTEND MY ROOM BLOCK?

When you hold a block of rooms you/your team have 10 days to reserve the rooms before the inventory drops from your team and goes back into the general room pool. If there are still players on your team who have not reserved their room and your block is about to expire, contact Carly HERE to see if it can be extended. In most cases we do not extend blocks so one team does not hold rooms they are not reserving and other teams have a chance to reserve their rooms.
Do not contact EVENT CONNECT support to extend your block, they will not extend it and will just send you back to Carly.
View the EVENT CONNECT tutorial to find out how to view the expiry date on your block HERE

MY TEAM WOULD LIKE TO MOVE TO A DIFFERENT HOTEL/I WOULD LIKE TO CHANGE MY ROOM TYPE

View the EVENT CONNECT tutorial HERE
Contact Carly HERE if you need any help with this

If you have any questions or need any help with your accommodation please contact us HERE

game day

GAME DAY QUESTIONS

DO I NEED TO PRINT MY ROSTER?

No, you do not need to print your roster.

MY SCORE WAS ENTERED INCORRECTLY, HOW DO I REPORT IT?

You can email us HERE or you can go to the Headquarters tent in your park.
- WE WILL NOT AUTOMATICALLY CHANGE A SCORE BECAUSE ONE PERSON SAYS IT IS WRONG.
- If may take some time to find the score card/confirm with the referee/or check with the opposing team to get confirmation of the score, please be patient while we look into it.

DO I NEED TO SHOW PLAYER ID CARDS AT EACH GAME?

No, but you could be asked by any referee or event official to show proof of age of your players.

WHAT IS THE FORMAT FOR MY AGE GROUP?

Full formats and competition information can be found HERE

I AM HAVING TROUBLE UPLOADING MY ROSTER

Have you read the tutorial HERE?

I AM LOOKING FOR A GUEST PLAYER

Some players have expressed interest in playing with teams in the tournament. You can view the list of players HERE

HOW DO I KNOW WHAT COLOUR THE OPPOSING TEAM IS WEARING?

You can view the opposing team jersey colours HERE. If their colours are not listed they did not add them when they registered. If you would like to add your colours email us HERE
Home team changes in the event of the colours being to close too the same. If teams do not have a change of jersey, pinnies can be worn as long as the number can be seen through the pinnie.

HOW DO I REPORT A GRIEVANCE?

The following process has been implemented to address any complaints or issues that arise throughout the event.
- Grievances must only be reported by a team official (Coach/Manager) by email to the tournament officials at grievances@premiersoccerseries.com
- Any reports from anyone other than a team official will be deleted upon receipt.
- Provide a clear written account of the incident, include as much detail as possible.
- Items to include:
  - Game Number
  - Time & location
  - Name/Names of the persons involved
- A Tournament Official will review the Grievance
  - All reports will be addressed in order of severity.
  - All reports will be taken seriously; but not all will warrant further investigation.
  - Some reports may not be addressed until after the event if they do not affect the outcome/running of the event.

general

GENERAL INFORMATION

IS THERE ROOM TO WARMUP ON THE FIELD BEFORE OUR GAME?

There is not much time between games, there is warmup space around the park and available on a first come first serve basis.

CAN MY TEAM PICNIC IN THE PARK BETWEEN GAMES?

Yes, there are many grassy areas and some picnic areas, spray parks and other play areas in the parks.
There are also food trucks available with a variety of foods.
Please make sure to place your waste in the proper garbage cans when you are done eating.

CAN THE FIRST AID PERSON TAPE MY CHILD BEFORE THEIR GAME?

Athletic Therapists are on-site primarily to assist with injuries. If they are not attending to an injury, they can also tape players before games. Please bring your own tape, or tape can be provided for a nominal fee.

HOW DO I FILE A PROTEST?

All protests will only be entertained if received, in writing, within one hour after the completion of the game in question.
A $250.00 fee, must accompany all protests. Protests and fees can be delivered to the tournament headquarters. The protest fee will be fully refunded if the protest in question is deemed valid.

WHAT HAPPENS IF MY TEAM WINS MY DIVISION?

First and second place teams receive trophies after the last game.
- After your game have your team come to the Headquarters area in the park.
- Have one person check in with the headquarters staff and they will guide you where to wait to get your trophy.

MY CLUB PLAYS BY A RULE THAT IS NOT IN YOUR RULES. CAN I ASK THE OTHER TEAM TO PLAY BY MY RULE?

All teams must follow Canada Soccer's Grassroots Standards and BC Soccer's Small sided rules of the game.
If your club chooses not to, you can not make another team play by your rules. (example: at U9 my club makes us pass 3 times before we shoot. That is not an official rule, and we will not ask other teams to play by that rule.)